11923 ne sumner st STE 820838 Portland, Oregon, 97220, USA

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How many payment methods your website accept?

We accept some payment methods below:

  • Paypal
  • Credit Card
  • Credit/Debit/Prepaid including Visa, Master, American Express Card, etc…
How can I order items without Paypal Account/Can I pay by my Credit Card (Visa, Master Card, etc...)

Yes, you can! If you don’t have Paypal account, you can pay buy your credit card (including Visa, Master, American Express Card). Just follow this instrution:

1./ Write full detail of your billing information:

 

 
2./ Click on “PROCEED TO PAYPAL” button, you will be redirected to Paypal Checkout Page:

 

 
3./ Click on “Pay with Debit or Credit Card” button at footer of that page then write exactly your card and billing information:

 

 

 
4./ Done, click “PAY NOW” button and your order will be completed!

 

Is your website payment processing secure?

We use 256 bit ssl technology to encrypt your data. Besides, all of your payment is protected by Paypal so your information will be secure 100%.

What is a fulfillment address?

The fulfillment address is your shipping address. Please write your exact address because it is very helpful for us to send order to you soon.

When will my order be shipped/How long will it take for my item to arrive?
  • Orders are usually processed within below 15 business days unless otherwise stated in the product description or your confirmation email.
  • Due to the nature of pre-order sales and often in-demand products, shipping delays may occur. We will do our best to contact you regarding your shipment as soon as possible with an updated timeline.
  • If your non-preorder item has not shipped after 15 business days, or if 15 business days after your pre-order timeline has elapsed your order still has not shipped, please contact us at customercare@laenrose.com.
  • Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase.
  • Please allow 24 – 48 hours for your tracking info to update after you receive it.
  • Orders within the United States normally take 3-10 business days to arrive after being shipped.
  • International orders (outside the United States) normally take 2-4 weeks to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase to 8 weeks for delivery. If you are an international customer and do not receive your package within 8 weeks, please contact us customercare@laenrose.com.
  • Pre-order and/or limited edition items usually have delayed shipping times. These items are expected to ship by the date or within the timeframe listed in the product’s description unless otherwise specified.
How do I cancel an order and refund my money?
  • Return Policy: If the product you receive is not as described or low quality, we promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe). E-mail us at customercare@laenrose.com, letting us know that you will be returning an item. Then, ship the item with your receipt to 11923 ne sumner st STE 820838 Portland, Oregon, 97220, USA. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we’ll refund the cost of items that we originally charged you and receive a full refund. The return shipping fee will be paid by you.
  • On-time Delivery: If you do not receive your purchase within 30 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).

Send us an email




Or you can contact us directly via email: customercare@laenrose.com